Refund Policy

Last updated: August 25, 2026

Thirty-day return window

Within 30 days of receiving an order, a customer may request a mailed return for either defective goods or merchandise with no defect. Exchanges are accepted as well. Each item must remain new, unused, and in its original state with its packaging, tags, and all supplied accessories.

Reasons and required information

A non-defective request can arise from a changed decision, personal preference, or choosing an unsuitable item. We also assist when goods are broken, faulty, mis-shipped, incomplete, or substantially inconsistent with the description.

Start the request with the order number, the email used at checkout, and an explanation. Images or video of the merchandise and parcel may be required for damage, defects, incorrect shipments, or missing pieces. A return must not be posted before approval.

Mailing, exchanges, and refunds

Use the complimentary return label included inside the package to mail the item back. We impose no restocking charge. A requested exchange can be completed only when suitable inventory is available.

After approval, we process the refund to the original payment method within 10 days. The receiving financial institution may take longer to show the credit.