FAQ

Last updated: August 25, 2026

Which products are available?

The assortment for Canadian customers includes hydration bottles, flavour cartridges, starter kits, accessories, and bundles.

Will delivery be free?

Any free-shipping benefit is determined and displayed during checkout.

What delivery schedule should I expect?

Order preparation generally requires 1–2 business days, followed by an estimated 3–5 business days in transit. Carrier dates may change.

What if I prefer another item or selected incorrectly?

Contact us within 30 days after delivery. Mailed returns are accepted for non-defective and defective goods, and an exchange may be requested for a changed mind, preference, or selection error.

Does a non-defective product need to be unused?

Yes. It must be new, unused, and kept in its original condition with the original packaging, tags, and included accessories.

What does return postage cost?

The parcel contains a complimentary return label. No restocking fee is imposed, and authorization is required before the return is mailed.

How do I report damaged, faulty, wrong, or incomplete goods?

Share the order number, checkout email, and a description. We may request photographs or video of the goods and packaging, including for an item materially different from its description.